Account deletion
Deleting your account.
You can close your REG AI account at any time. This page explains how to request it, what happens, and what we have to keep.
How to request deletion
Email privacy@regai.app from the address on your account and ask us to delete it. We will confirm your identity, cancel any active subscription, and complete the deletion within 30 days.
If you have the REG AI mobile app, you can also request deletion from within the app. The two accounts are the same account, so a deletion request covers both.
What gets deleted
- Your sign-in credentials and account record
- Your name, email address, phone number and profile details
- Your task history and the records of work done on your behalf
- Your communication preferences
What we have to keep
Some records must be retained even after an account is closed, and they are kept only for as long as the law requires:
- Text message consent and opt-out records, which messaging regulations require us to retain
- Invoices and payment records needed for tax and accounting
- Limited security and fraud-prevention logs
These records are not used for any other purpose.
Before you go
If the issue is text messages, you don't need to delete your account — you can turn them off from your privacy settings or by replying STOP to any message. If the issue is billing, you can cancel your plan from billing settings and keep the free account.