Privacy

Privacy Policy.

This policy explains what personal information REG AI collects, why we collect it, who we share it with, and the control you have over it.

Last updated: August 29, 2026

The short version

We collect what we need to run the service and complete the tasks you ask for. We do not sell your personal information. No mobile information is shared with third parties or affiliates for marketing purposes. You can ask for a copy of your data or ask us to delete it.

1. Who we are

REG AI provides a personal AI agent service through this website and the REG AI mobile app. For the purposes of this policy, REG AI is the controller of the personal information described below.

2. Information we collect

Information you give us. Your name, email address, password (stored only as a secure hash by our authentication provider), and — if you choose to provide it — your mobile phone number and time zone.

Task information. The requests you make, the details needed to complete them, and the records of what was done on your behalf, including businesses contacted and outcomes reached.

Consent records. When you opt in to or out of text messages, we record the date, time, the exact disclosure text and version you agreed to, and the IP address the action came from. We keep this to demonstrate that consent was properly obtained.

Billing information. Plan, subscription status and billing history. Card details are collected and stored by Stripe, our payment processor. REG AI never receives or stores your full card number.

Technical information. Basic device and usage information such as IP address, browser type and pages visited, used to keep the service secure and working.

3. How we use information

To create and maintain your account and keep it secure
To carry out the tasks you ask REG AI to perform
To send you the account, task and service messages you have chosen to receive
To process payments and manage your subscription
To provide support when you contact us
To detect, prevent and investigate fraud, abuse and security incidents
To meet legal, regulatory and record-keeping obligations

We do not use your task content to send you marketing about unrelated products, and we do not sell personal information.

4. Text messages

Text messages are optional and separate from account creation. Consent to receive them is never a condition of using REG AI, and withdrawing consent does not affect your account.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except with the messaging providers strictly necessary to deliver the messages you asked to receive.

Full details are set out in our SMS Terms.

5. When information is shared

We share personal information only in these situations:

To complete your tasks. When REG AI contacts a business on your behalf, it shares only what that task requires — for example a first name and an appointment time.
With service providers. Authentication, hosting, database, messaging and payment providers who process data on our instructions and are bound to protect it.
For legal reasons. Where we are legally required to, or where it is necessary to protect the rights, safety or property of users or the public.
In a business transfer. If REG AI is involved in a merger, acquisition or sale of assets, with notice to you.

We do not sell personal information, and we do not share it for cross-context behavioural advertising.

6. How long we keep information

We keep account information for as long as your account is open. Task records are kept while they are useful to you and then deleted or anonymised. Consent records and billing records are kept for as long as required by law and applicable messaging regulations, even after an account is closed.

7. Security

Access to personal data is restricted to what is needed to run the service. Passwords are managed by our authentication provider and are never visible to us. Data is encrypted in transit. No system is perfectly secure, and we will notify you of a breach affecting your personal information where required by law.

8. Your choices and rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Correct information that is inaccurate or out of date
Request deletion of your personal information
Receive a copy of your information in a portable format
Withdraw consent to text messages at any time
Object to or restrict certain processing

You can update your details and your messaging preferences directly in your account. For anything else, contact privacy@regai.app and we will respond within the time required by law. We will not discriminate against you for exercising these rights.

To close your account, see account deletion.

9. Children

REG AI is not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to this policy

We may update this policy. If a change materially affects how we use your information, we will notify you before it takes effect. The version of the policy in force when you consented is recorded with your consent record.

11. Contact us

Privacy questions and requests: privacy@regai.app. General support: support@regai.app.